Need assistance? Submitting a ticket is quick and simple. Here’s how you can do it:

Two Easy Ways to Start a Ticket

1. From the Home Page:

   • Scroll to the bottom of the Knowledge Base home page.

   • Click the “Submit Ticket” button.

OR

2. Through the Tickets Section:

   • On the home page, click “Tickets” from the top menu.

   • Then click “Add Ticket.”
     

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Step-by-Step Ticket Creation

1. Choose a Classification:

   • Select the category that best fits your issue or request (e.g., Maintenance, Parts, Equipment, etc.).

2. Enter a Subject:

   • Provide a short, clear title for your ticket (e.g., "Scrubber Not Turning On").

3. Add a Detailed Description:

   • Explain the issue, request, or question in detail to help us serve you better.
     

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4. Set the Priority:

   • Choose how urgent the issue is (Low, Medium, High).

5. Attach Photos (Optional but Helpful):

   • Upload images to help us better understand the issue.

Final Step: Click “Submit”

• Once everything is filled out, click “Submit” to send your ticket to our team.

• You’ll receive confirmation and can track the status from your dashboard.